How long does it take for my alarm to notify my home security company?
Security alarm systems have a built in delay period of anywhere between 30 seconds and 3 minutes which gives the user the ability to disarm the system in order to prevent a false activation.
What is a medical help button for personal safety and how does it work?
Personal help buttons usually come in the form of a waterproof wristband or a pendant necklace. The medical help button works like an intercom service, dispatching our monitoring station when pushed to notify them of an emergency. The monitoring station personnel will assess the situation and decide whether dispatching the authorities is necessary. In the event of an emergency we will also take care of notifying anyone on your emergency contact list.
How does an alarm system work?
It’s really fairly simple. Your alarm can either be in the “Away/On” mode or the “Stay/Off” mode. When you activate the system each monitored sensor has the ability to detect a violation. Once one of the sensors is triggered, your alarm system dials and transmits a signal to the crew at our central monitoring station. Upon receiving the signal, the alarm system will wait to send another message our way to see if another zone is tripped. If you happen to have tripped the alarm in error, you simply enter in your code to turn off the system and dismiss all actions.
Will having a home security system help lower my homeowners insurance?
Because homes with security systems are less likely to get broken into, they are less of a liability under insurance. As a result your insurance company will often reward you by reducing the cost of your insurance by as much as 20 percent.
What happens when I press the panic or fire alarm buttons on my touchpad?
If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to our central monitoring station where our monitoring professionals will notify emergency authorities and dispatch them immediately. When you trigger an alarm using this method it cannot be canceled.
What is the recommended distance between smoke detectors?
On a smooth, even ceiling, each detector should be about 30 feet apart and there should be at least one for each level of your home. Smoke detectors are also highly recommended in every room.
If I move, do I have to pay again to put a security system in my new house?
Obviously, this varies depending on the type of security alarm system you have. If you purchased and installed your own wireless system then you have total discretion over it. If you had it installed by a home security company there is a chance a charge would be associated.
If I have an emergency should I call my security company first?
If you ever have an emergency, always call 911 first. If you are unable to dial 911 press the panic or fire alarm button on your touchpad.