FAQ

A good quality home security alarm system and a dependable monitoring station to back it are more important than the brand name of the equipment. Alarms come in two different breeds--wireless and hardwired. With a hardwired security system the wiring is imbedded into the doors and window frames and is synced with your home phone. Wireless home security systems run off batteries, making them easier to install but not necessarily the better solution. When investing in a home security system, the most important thing is to get one that fits your lifestyle needs and monitors what is important for your home specifically.

When looking to install a basic alarm system in your home or building, your best bet is to go through a home security company who can maximize your protection with many more options and services such as surveillance security systems, indoor and outdoor security cameras, and carbon dioxide detectors.

Living in a rental community does not make you an exception. Neighbors change and friends can come and go, making homes vulnerable to crime. So having an added level of protection over your valuables is a smart idea. If you’re a renter looking to install an alarm system you should consider going with a wireless system. That way you avoid holes and unsightly wires and can take your alarm with you in the event that you move.

It really depends on whether or not your security provider offers monitoring services through cell phones or requires a landline. Lucky for you, our premium wireless alarm monitoring does not require a hardwired phone.

Wireless monitoring gives you the flexibility of keeping tabs on your home or office on the go. You can activate and de-activate your home alarm and receive notifications and alerts through your cell phone.

Our home security systems are designed to take over your phone line when necessary in order to dispatch the monitoring center. The system will then release the line in order for the customer monitoring center to notify you that an alarm signal was received.

You bet! Our systems are equipped with a back-up battery that can last up to several hours so your safety is assured even in the event that your lights go out.

Personal help buttons usually come in the form of a waterproof wristband or a pendant necklace. The medical help button works like an intercom service, dispatching our monitoring station when pushed to notify them of an emergency. The monitoring station personnel will assess the situation and decide whether dispatching the authorities is necessary. In the event of an emergency we will also take care of notifying anyone on your emergency contact list.

It’s really fairly simple. Your alarm can either be in the “Away/On” mode or the “Stay/Off” mode. When you activate the system each monitored sensor has the ability to detect a violation. Once one of the sensors is triggered, your alarm system dials and transmits a signal to the crew at our central monitoring station. Upon receiving the signal, the alarm system will wait to send another message our way to see if another zone is tripped. If you happen to have tripped the alarm in error, you simply enter in your code to turn off the system and dismiss all actions.

Because homes with security systems are less likely to get broken into, they are less of a liability under insurance. As a result your insurance company will often reward you by reducing the cost of your insurance by as much as 20 percent.

If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to our central monitoring station where our monitoring professionals will notify emergency authorities and dispatch them immediately. When you trigger an alarm using this method it cannot be canceled.

On a smooth, even ceiling, each detector should be about 30 feet apart and there should be at least one for each level of your home. Smoke detectors are also highly recommended in every room.

Obviously, this varies depending on the type of security alarm system you have. If you purchased and installed your own wireless system then you have total discretion over it. If you had it installed by a home security company there is a chance a charge would be associated.

If you ever have an emergency, always call 911 first. If you are unable to dial 911 press the panic or fire alarm button on your touchpad.